FAQs
Answer to common questions
Online Orders
YSL Beauty, along with parent company L’Oréal Canada, is a manufacturer and distributor of hygiene and personal care products, as well as hand sanitizing (hydroalcoholic) gel. As such, we have been classified by government officials under the category of essential sanitary products.
As a complement to this authorization, the government is allowing online commerce to continue as it is the safest way for consumers to buy in the current context. As such, we continue to sell and distribute our products to consumers through this channel, via our own website, as well as retailer partners.
We have also put in place strict security and health protocols in all our facilities, including our manufacturing plant and warehouse, to ensure the safety of all. Our warehouse team currently processing online orders work in alternate shifts to practice social distancing guidelines, which may slightly affect shipping time.
Our number one priority remains the wellbeing of our employees and their families, our customers and our communities.
We appreciate your understanding and support during these difficult times.
Our solidary plan
As the effects of COVID-19 continue to disrupt communities around the world, we are proud to contribute to the fight against coronavirus in our hometown. We have shifted the production of our Montreal plant to include the manufacturing of hand sanitizing (hydroalcoholic) gel, which will be donated to hospitals such as the Centre Hospitalier de l’Université de Montréal (CHUM) and McGill University Health Center (MUHC) as well as other health and charitable organizations in need. This program aims to support healthcare professionals, who are on the front-line in the fight to curb the spread of COVID-19. It’s our way of thanking them for their hard work.
For more information on our solidary plan:
http://www.newswire.ca/en/releases/archive/March2020/25/c2541.html
To receive the YSL newsletter , simply click on the link ''Email Sign Up'' at the top of the site. Then fill in the fields "Email" and click "Subscribe".
You can also do so whilst creating your own account and check "yes" to the question "Would you like to sign up for our newsletter and be notified of our exclusive offers?".
Click "OK" so that your choice is registered.
On the website, you can find all sorts of information about the brand, our products and exclusive offers.
To create an account, simply click on 'My account' at the top of the site.
Subsequently click on 'Create' in the left column.
Fill in the required fields and click on "Create account" once all completed at the bottom of the page.
Your ID is easy to find: it's your email address.
If you forget your password, go to the "Sign in" and click on "Forgotten password?" Your password will be sent to your e-mail.
You can unsubscribe from the YSL Beauty newsletter with a single click on the link at the bottom of page in the last newsletter you received.
You can also send an email to customer service by writing in the subject line the word "unsubscribe".
When you make an online purchase, you enjoy a selection of samples in the list that is available.
If you have a YSL Beauty promotional code, you can let us know below the basket before confirming your order in the input field "Promotional Code".
Promotion Details
Quantities of samples are limited and offer is subject to availability. Available samples may differ from original offering at any time based upon availability and this may not be reflected in advertisements. Only authorized purchases will be processed and shipped. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer and to modify or cancel this promotion due to system errors or unforeseen problems. We reserve the right to substitute any free item offered with an item if equal or greater value. Offer cannot be combined with any other offer or promotion. Offer not applicable on gift sets unless stated otherwise. Cannot be applied to previous orders. Other conditions may apply. Offer is subject to change without notice.
Gift sets, samples, Or Rouge, and Le Vestiaire des Parfums Collection are excluded from discounts unless otherwise stated.
ENJOY COMPLIMENTARY SHIPPING ON ALL ORDERS OF $50 OR MORE.
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Our standard shipping carrier is Canada Post.
CANADA POST - EXPEDITED
$7.95 regardless of the amount of order. Delivery between 2 to 5 business days after the order date depending on geographic location.
CANADA POST - XPRESSPOST
$9.95 regardless of the amount of order. Delivery between 1 to 4 business days after the order date depending on geographic location.
CANADA POST - PRIORITY
$14.95 regardless of the amount of order. Delivery between 1 to 2 business days after the order date depending on geographic location.
The maximum amount of your order may not exceed $1000.
Similarly, the number of identical articles is limited to 3 in the same order and a period of a month.
Delivery and payment security are forcing Yves Saint Laurent to these limits.
Visa, Visa Debit, Mastercard, American Express and Paypal are the accepted methods of payment.
Once your order has been prepared and shipped, you will receive a shipping confirmation by email. In this email, you will find a different tracking option.
From the confirmation of the shipment of your order, the products are delivered within a period of 2 to 5 business days on average by Canada Poste. The delivery time does not include Sundays and public holidays.
The tracking of your order by Canada Poste link is available in your shipping confirmation email.
If however you still have not received your order, please contact our Customer Service at 1-844-975-8855, Monday to Friday, from 9:00 am to 5:00 pm.
Returns
If you are not completely satisfied with your Yslbeauty.ca purchase, we will be happy to accept a return within 30 days of delivery. Returns are not permitted after the allowable return period.
Please follow these steps:
Unopened and Unused
1. Pack the items along with a copy of your invoice.
2. Returns must be prepaid; please note return shipping fees are not refundable. We suggest you return via Canada Post. Please return to:
Postal box 1266
Montreal, Quebec
H4L 4X1
The refund will be issued within 15 days of receiving your parcel. You will receive an email once the refund is completed.
Opened or Used
Please contact 1-844-975-8855 Monday to Friday from 9AM to 5PM EST, or by email [email protected]. It will be our pleasure to indicate how to proceed. Need further assistance? Contact 1-844-975-8855 or email us at [email protected].
Find all Yves Saint Laurent distributor points of sale, on the following page Stores-Show.
YSL Beauty's exclusive engraving service is currently available for all Vinyl Cream, Glossy Stain, Pop Water, Rouge Volupté, Volupté Tint-In-Balm and Rouge Pur Couture lipsticks purchased on yslbeauty.ca. This excludes gift sets and discounted products. YSL Beauty reserves the right to remove any product of the engraving service at all time and to cancel an engraved order at all times. Check back regularly as more of your YSL favourites will become available to engrave!
Engraving is currently a complimentary service on lipstick products purchased on yslbeauty.ca. There is no additional cost at this time.
Unfortunately, engraved products cannot be returned or exchanged unless due to product defect. If the product is returned, we will not issue a credit note and we will not be able to return the product back to you.
Our engraving experts have determined the best placement for the engraving on the product. This will ensure the best results for your engraved product.
At this time, we do not offer the option to select a desired font or placement. Our engraving experts have pre-determined the ideal font and placement for the best results.
You can select the option to add engraving to your product by checking the Complimentary Engraving box right above the Add to Shopping Bag button on the product page. After checking the box, you will have the ability to customize your message or monogram by clicking on the Add to Shopping Bag.
We are not held responsible for packages delivered to a wrong address which was provided by a customer during the checkout process. It is the customer's responsibility to provide the correct shipping details. Once an order is processed, we are unable to modify any details such as shipping information. Assuming that the item(s) returns to us, a refund will be processed.
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